Legal
Return & refund policy
Last Updated: October 16, 2026
Digital products
Viking Prairie K9 sells digital training manuals that are delivered electronically after purchase. Printed copies of the manuals are also available and are mailed to U.S. addresses.
All sales are final
Due to the digital nature of these products and the immediate access provided after purchase, all sales of digital products are final. Viking Prairie K9 does not accept returns or exchanges and does not provide refunds once a digital product has been purchased. All sales of printed copies are also final.
Printed copies and shipping
Printed copies ship to U.S. addresses only, for a flat $19.99 shipping charge per order. Orders ship within 2–3 business days and arrive 3–5 business days after shipping. If a printed copy arrives damaged or does not arrive, contact Viking Prairie K9 and we will review the situation.
Download or access issues
If a customer experiences a technical issue accessing or downloading a purchased manual, they should contact Viking Prairie K9 for assistance. A technical delivery issue does not constitute a return, but Viking Prairie K9 will make reasonable efforts to ensure the customer receives access to the digital product they purchased.
Duplicate or incorrect charges
If a customer believes they were charged more than once for the same transaction or there is an error with their payment, they should contact Viking Prairie K9 so the transaction can be reviewed.
Contact
For questions regarding a purchase or problems accessing a digital product, email robert@vikingprairiek9.com, call (863) 273-6796, or use the contact page.